It is a fact that every bank in the world has a separate platform for the provision of their electronic services. In essence, however, the services the trainees need to know are quite the same and their process is similar. By collecting key information from the leading European credit institutions (BNP PARIBAS, SANTANDER, DEUTSCHE BANK & ING) to handle such actions, it will be easy to decode and explain these processes. Before you start the learning procedure, it’s also a good idea to find out in which credit institutions the learners own accounts. They may be customers of the same bank, so the explanation will be even more specific and easy for them. Finally, remind all elderly people about the basics of creating a secure Internet identifier and password that they learned in module 3.
Once you have provided them with information on how to obtain online access to their preferred account (the process is common regardless of the institution), you can teach them the main banking functions on an online platform, which are:
- Update the account balance, credit card, loan or investment balance
- Finding and monitoring their banking transactions in the recent past
- Payment of electric bills, telephone bills, insurance, tax and insurance obligations
- Amount transfer to another bank account
- Possibility to establish personal communication with bank officers through telephone or videoconference
Exercise 5.1: E-BANKING
Duration: 1 H 30’ (30’ explanatory session + 1h’ practical sessions)
Aims: not to fear the use of e-banking services and handle the basic applications of the bank platform (in both mobile and web) in order to manage their accounts, check and update their transactions, transfer amounts to other accounts, pay bills, etc.
Contents:
- Access + Possibilities (Web & App)
- Check state of the account (general view, products, certificates, extracts, etc.)
- Notifications (read and check important information (contractual and other informative conditions)
- Transfer and cards management (transfer possibilities, type of cards, activate and deactivate cards, check card payments and conditions)
- Other tips: Log Out, privacy, confidentiality, etc.
Activity 5.1.1: Access, manage and consultation of the bank account
- Purpose of the exercise: not to fear the use of e-banking services and handle the basic applications of the bank platform (in both mobile and web) in order to manage their accounts, check and update their transactions, transfer amounts to other accounts, pay bills etc.
- Duration in minutes: 60 minutes
- Group size: Small (4-6)
- Instructions for the trainer:
- Explaining all contents with a model bank platform.
- Having knowledge of the most representative online banking platforms.
- Supporting the senior students in the access to their online banking accounts, answering the different questions that may arise during the session.
- Respecting the privacy of the senior students.
- Equipment: Smartphone and/or Computer, Access to online banking, slide projector / videoconference system
- Tips and tricks for the trainer:
- Asking senior students about their privacy and willingness to perform the practical exercise.
- Make the second part (practical) optional for the senior students or thorough a different and more individualistic approach.
