Such as with e-banking, online stores also have their own separate platforms, but the services they offer and the terms they use are usually the same. Before you start the learning process, it is advisable to collect additional information from the internet that may be useful to you regarding both purchases and consumer rights. During the learning process, try to choose electronic platforms from large stores that have a simple and user-friendly environment. Also, recommend to the elderly some web-tools to help them trace e-shops of their interest.
The most important things the learners should learn in this section are:
- Identify the most reliable online markets
- Opening an account at a store
- Index of terms such as “shopping cart”, “favourites”, “order monitoring” etc.
- What forms of delivery are available and what should they pay attention to
- How they can pay (briefly, because details of this subject will be analysed in another section)
- What are the consumer’s basic rights in online shopping; for this part you can use these guides from the EU Justice and Consumers website.
Exercise 5.3: e-shopping
Duration: 1 H 30’ (60’ explanatory session + 30’ practical session)
Aims: not to fear the use of e-shopping services in safety channels, distinguish the safe online shopping platforms and make trainees learn the most common terms and procedures for ordering online from shop platforms so that they buy the things they need from their home.
Contents:
- Intro: E-shopping concept and most popular e-shopping platforms of products (Amazon, Aliexpress, eBay…)
- Aspects to consider before buying: reliability, payment and delivery options.
- Other tips: Log Out, privacy, confidentiality, etc.
Activity 5.3.1: Get the most out of your buying process
Purpose of the exercise: Practical approach to the different possibilities of the e-shopping platforms and key aspects to have a successful buying process.
Duration in minutes: 30 minutes
Group size: Undetermined
Instructions for the trainer:
- Briefly explaining the different e-shopping platforms at the beginning of the session.
- Proposing 3 options (Questionnaire) to the senior students in order to focus on the buying process of one specific product.
- Review sources of information (e.g. avoid fraudulent products).
- Having knowledge of the most representative e-shopping platforms.
- Addressing the pros and cons of each platform.
- Creating an account in an e-shopping platform for the practical session.
Equipment: Smartphone and /or Computer, slide projector / videoconference system
Tips and tricks for the trainer:-
- Focusing on a specific final product (check possibilities of price, delivery, guarantees, payment methods, fees, customs, etc.).
- Using the most popular e-shopping platforms so that senior students can easily engage with the activity.
